Dental Clinic Policies

Are you looking for a new dentist close to home?Feel free to browse through our clinic policies below and feel free to contact us with any questions or book a dental appointment if you’re ready to come in.

Dental Appointments

At Dentistry on Brant, we understand that you have a busy schedule, and so we make every effort to honour your appointment in a timely manner. In return, we ask that you respect our time and give us at least 24 hours notice if you have to cancel an appointment. Failure to do so will result in a charge for short-notice cancellations.

Billing and Payment information

We bill the dental procedure to the patient on the day that service is provided. We expect payment on that day as well unless prior arrangements have been made. We accept many forms of payment including Master Card, Visa and Interac. We do not accept personal cheques.


We will gladly take your insurance information and process it in a timely manner. We allow your insurer to send us your insurance cheque, leaving the balance to you. We require payment of this balance on the day of the procedure.

If it is not possible to know the amount on that day, we will take a credit card number that we will bill as soon as the amount becomes available. Otherwise, you must leave a deposit on the account in the approximate amount of the payment. For a new patient appointment, we require payment up front as sometimes it takes time to get the insurance set up for payment to us.

Financial Policies

We require payment for services the day they are provided. If you have arranged to have your insurance send us the cheque, then only the remainder will be collected on the day of the visit.

If after 60 days your insurance has not paid us, the entire balance of the account will be billed to you and you will be responsible for paying it and dealing with your insurance company.

Infection Control

We have invested in state of the art sterilization equipment to keep you and your family safe. We use the most up to date methods of sanitation and our equipment is checked daily to ensure it is sterilizing properly.

We take this responsibility very seriously. We also make every effort to keep our office clean and tidy on a daily basis.

Digital X-rays

We use only digital x-ray equipment. These x-rays emit very low levels of radiation, much lower than traditional x-rays of the past.

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